Question 1

Do you deliver alcohol in Windhoek?

Accepted Answer

Yes, Doorstep Drinks offers alcohol delivery throughout Windhoek, Namibia. We deliver beer, wine, spirits, and more directly to your door.

Question 2

What areas in Windhoek do you deliver to?

Accepted Answer

We deliver to Academia, Auasblick, Avis, Cimbebasia, Dorado Park, Elisenheim, Eros, Eros Park, Hochland Park, Khomasdal, Klein Windhoek, Kleine Kuppe, Lafrenz Industrial, Ludwigsdorf, Luxury Hill, Olympia, Pionierspark, Prosperita, Rocky Crest, Southern Industrial, Suiderhof, Tauben Glen, Windhoek Central, and Windhoek West.

Question 3

How long does delivery take?

Accepted Answer

Most orders are delivered within 30-60 minutes during operating hours, depending on your location and order volume.

Question 4

What is the delivery fee?

Accepted Answer

We charge NAD 50 for daytime deliveries (09:00–18:00) and NAD 70 after hours, for all deliveries within our service area in Windhoek.

Question 5

Do you deliver outside Windhoek?

Accepted Answer

Currently, we only deliver within Windhoek city limits. We do not deliver to other towns in Namibia at this time.

Question 6

What products do you sell?

Accepted Answer

We offer a wide selection including beer, wine, whiskey, vodka, brandy, rum, cider, liqueurs, shooters, soft drinks, ice, cigarettes, and braai supplies (charcoal and firelighters).

Question 7

Do you sell cold beer?

Accepted Answer

Yes, we deliver cold beer throughout Windhoek. Our selection includes local and imported beers, lagers, ales, and craft options.

Question 8

Are your prices competitive?

Accepted Answer

Yes, our prices are competitive with local bottle stores. You can browse all prices on our website before ordering.

Question 9

How do I place an order?

Accepted Answer

Visit shop.com.na, browse our selection, add items to your cart, enter your delivery address, and complete payment using your mobile wallet. After placing your order, you'll receive an SMS confirmation. Once we receive your wallet payment, you'll get another SMS acknowledging your order. You'll also receive an SMS notification when your order is out for delivery.

Question 10

What payment methods do you accept?

Accepted Answer

Cash on delivery (driver carries change) or any Namibian mobile wallet — FNB eWallet, Standard Bank PayPulse/Blue Wallet, Bank Windhoek EasyWallet, and Nedbank MobiMoney. Pick whichever is easiest for you.

Question 11

Is there a minimum order?

Accepted Answer

There is no minimum order. You can order any single item from our store. The delivery fee (NAD 50 daytime, NAD 70 after hours) applies to all orders.

Question 12

Can I schedule a delivery for later?

Accepted Answer

Currently, all orders are processed for immediate delivery during our operating hours.

Question 13

What are your operating hours?

Accepted Answer

We are open late every day of the week. The website displays whether the shop is open with a green bar saying 'Open' or a red bar saying 'Closed'. The shop will not allow orders to be completed when closed.

Question 14

Can I order outside operating hours?

Accepted Answer

You can browse and add items to your cart anytime, but checkout and delivery are only available during operating hours.

Question 15

Do I need to be 18 to order?

Accepted Answer

Yes, you must be 18 years or older to purchase alcohol in Namibia. This is a legal requirement.

Question 16

Do you verify age on delivery?

Accepted Answer

Yes, our delivery drivers verify age upon delivery. Please have valid ID ready when receiving your order.

Question 17

How do I contact you?

Accepted Answer

The fastest way to reach us is via WhatsApp at +264 81 783 0886. You can also call us at the same number or email support@doorstepdrinks.com.

Question 18

What if there's a problem with my order?

Accepted Answer

If you experience any issues with your order, you can contact us directly from your order page. We've added convenient contact buttons so you can call, WhatsApp call, send an SMS, or send a WhatsApp message by clicking the appropriate button. We'll resolve problems as quickly as possible.

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